Job Description

Customer Experience Manager I

We’re a leader in commerce enablement, delivering top-tier fulfillment and technology solutions that power seamless checkout and delivery for mid-market and enterprise brands. We help brands boost sales, cut costs, and streamline operations with end-to-end commerce solutions.

What You’ll Do:

• Be the key liaison between customers and internal teams (operations, IT, finance).
• Understand and communicate client needs to ensure smooth service execution and SLA adherence.
• Manage complex service solutions for seamless program delivery.
• Drive business transformation efforts to enhance processes and financial performance.
• Lead customer reviews, offering strategic insights for improvement.
• Audit invoices, track A/R, and resolve financial issues.
• Identify growth opportunities and collaborate on actionable outcomes.

What You’ll Need:

• Experience in customer experience or account management.
• Strong multitasking and problem-solving skills in a fast-paced environment.
• Excellent communication and relationship-building abilities.
• Analytical mindset with attention to detail.
• Familiarity with financial processes (invoicing, A/R).

Nice-to-Haves:

• Supply chain, fulfillment, or ecommerce experience.
• Knowledge of SLAs and operational metrics.
• Background in process optimization or business transformation.
• CRM or customer service tool proficiency.

Join us to turn customer supply chains into a competitive advantage!

BlueSky Resource Solutions is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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