Job Description

Company Description:

Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.

AEG Fuels serves its clients through a network of longstanding relationships with subcontracted parties around the world. Customers are afforded the benefits of negotiated fuel and throughput pricing based on AEG Fuel’s aggregate volume within a network of over 3,000 airports as well as the company’s specialized expertise in delivering products safely and on-time.

AEG Fuels is dedicated to providing comprehensive support and unparalleled 24/7 service around the world. 30 different nationalities are represented on AEG’s team and with offices in Miami, Houston, Toluca, Sao Paolo, London, Dubai, Singapore and Shanghai the company combines a global presence with a local touch.

AEG Core Values:

• Excellence & Teamwork
• Entrepreneurship & Innovation
• Respect & Trust
• Always Do What’s Right

Position Description:

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Responsibilities:

• Interacts with customers via telephone, email, online chat, to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forward it to the assigned representative or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties as assigned.

Required Skills and Experience:

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.

Desired Skills and Abilities:

• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation

What We Offer:

• Competitive salary package
• 4 weeks of PTO to start (for a total of 27 days).
• Health Benefits through Florida Blue
• Dental & Vision Insurance through SunLife
• 6% match on 401K
• A collaborative and innovative work culture.

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