Job Description

WHO IS WILSON DANIELS?

Founded in 1978, Wilson Daniels is a fully integrated, family-owned marketing and sales company representing a highly selective portfolio of the world’s most distinctive wines. Wilson Daniels continues to pursue and elevate the standards of excellence set by founders Win Wilson and Jack Daniels through developing long-term, strategic partnerships with luxury producers that possess profound respect for terroir and are benchmarks in their region.

COME WORK WITH US

We inspire and promote a passion for wine from the most distinguished properties and terroirs around the world through exceptional marketing, education, and brand-building. We develop mutually rewarding, long-term relationships with our employees and winery and trade partners, while striving to be globally recognized as the leader of fine wines, setting the standard for integrity, quality, and excellence.

We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

ABOUT THE JOB

The Sales Service Specialist for Wilson Daniels will be responsible for administrative and operational functions supporting the business objectives of the Operations Department. This position will liaise internally with members of the Operations, Marketing and Accounting teams in order to provide top-level customer service to our distributor partners around the US. This will be accomplished by processing all domestic sales orders, drop ship orders from our overseas winery partners, verifying pricing and interfacing with our third-party warehouse and logistic partners. This role will work closely with our National Sales Team providing excellent sales service, timely responsiveness and accurate information

ESSENTIAL FUNCTIONS/THE DAY-TO-DAY

• Order Entry for all Order Types - Domestic Orders, Samples, Employee , Drop Shipment Orders
• Customer Service to internal and external customers
• Manage orders email inbox
• Working within ERP system, manage allocations of scarce products
• Provide customs documentation for drop shipments to distributors
• Email daily PO changes to distributors
• Reconcile orders with daily merge reports
• Work with courier services (such as UPS/Fed Ex) to communicate tracking details to internal/external customers and troubleshoot issues
• Order Review-push to get shipments out at year end/ month end
• Maintain internal department reference material, like out of stock master list
• Resolve price discrepancies on orders
• Research and resolve issues at the request of the sales team, staff, distributors, carriers, etc.
• Open orders before month end
• Send orders to AR Dept. to manually invoice
• Become a key participant working with PCG, Operations, and Marketing teams on sales and logistical support.

*This is not intended to be a comprehensive list of the duties and responsibilities of the position and that the duties and responsibilities may change without notice.

AM I THE RIGHT FIT?

Not everyone can be a Sales Service Specialist. To be seriously considered for the role here is what you’ll bring:

Education & Experience:

• Bachelor’s degree
• 1-2 years of experience with ultra-fine wine sales & marketing administration and operations preferred

Skills:

• Ability to work in a collaborative team environment with small team of personnel working closely together.
• Strong ability to multi-task and maintain diverse work load consisting of numerous short and long-term objectives and projects with ability to prioritize and achieve deadlines.
• Extreme attention to detail in all aspects of data management and work product.
• Displays initiative and excels without requiring constant direct supervision.
• Extreme professionalism, discretion, and highly polished communication skills in all aspects of client-facing communication and service.
• Shows a keen interest in high-end fine wine sales & marketing and in expanding this knowledge.
• Facility with switching gears quickly and the ability to remain effective in splitting duties between multiple departments.

Physical requirements:

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Lifting and carrying: this role may involve lifting and carrying product samples, promotional materials, or demonstration equipment up to 50 lbs.

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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