Job Description

Job Description

We are seeking an experienced Project Delivery Lead to lead and manage our US Project Delivery Team. This role is critical in ensuring the successful execution of Nobi’s implementation projects in the US. The Project Delivery Lead will be responsible for driving operational excellence, ensuring seamless customer experiences, and aligning project delivery strategies with company goals.

This role requires a strong leader with expertise in project and people management, capable of overseeing a team consisting of Product Installation Specialists and Onboarding & Training Specialists. This team primarily works on customer sites, meaning the Project Delivery Lead must be able to effectively manage and support a dispersed workforce, even though they may not see each team member daily or even weekly. Strong remote leadership skills are essential for success in this role.

The Project Delivery Lead will report to senior leadership and collaborate closely with other departments, including Customer Success, Sales, and Product Development, to ensure Nobi’s solutions are delivered efficiently and effectively to our customers.

Responsibilities

Strategic Leadership & Team Management:

• Oversee and manage the US Project Delivery Team, ensuring alignment with company goals and operational efficiency.
• Provide leadership, mentorship, and career development opportunities to team members.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Effectively manage a dispersed team that spends most of their time on customer sites, ensuring communication, engagement, and team cohesion despite limited in-person interactions.

Project Execution & Delivery:

• Ensure the smooth execution of all customer implementations from pre-installation planning to the seamless integration of Nobi lamps as a solution in the daily operations of care homes.
• Establish and maintain best practices for project delivery, ensuring consistency across operations.
• Manage project timelines, budgets, and resource allocation to meet customer expectations and internal KPIs.

Customer & Stakeholder Engagement:

• Serve as a primary point of escalation for project-related challenges and customer concerns.
• Work closely with customers, internal teams, and external vendors to streamline processes and optimize customer experiences.
• Collaborate with Customer Success to ensure seamless handoffs and long-term customer satisfaction and happiness.

Operational Efficiency & Continuous Improvement:

• Develop and refine project management methodologies to improve efficiency and scalability.
• Monitor and analyze key performance metrics, driving improvements in project execution and team performance.
• Identify and mitigate risks related to project delivery, ensuring proactive issue resolution.

Cross-Functional Collaboration:

• Work closely with Sales, Customer Success, and Product teams to align project strategies with business goals.
• Provide feedback to Product Development based on field insights and customer interactions.

Qualifications

Leadership & People Management:

• 7+ years of experience in project delivery, operations management, or a similar leadership role.
• Proven ability to lead, manage, and develop a high-performing, cross-functional team.
• Experience managing remote or field-based teams, ensuring strong leadership despite limited face-to-face interaction.

Project Management Expertise:

• Strong background in project management methodologies (PMP, PRINCE2, Agile, or similar certifications preferred).
• Ability to manage multiple complex projects with competing deadlines.
• Experience with large-scale technology implementations, preferably in healthcare, senior care, or IoT-related industries.

Care Industry Experience:

• Background or experience in senior care or healthcare environments is required. This ensures a deep understanding of the challenges and specific needs in care settings.

Communication & Collaboration:

• Excellent interpersonal and stakeholder management skills.
• Ability to build strong relationships with internal teams, customers, and external partners.
• Strong problem-solving and conflict-resolution abilities.
• Proven ability to maintain team engagement and motivation while leading a distributed workforce.

Technical & Industry Knowledge:

• Familiarity with IoT devices, smart home technologies, or senior care solutions is highly desirable.
• Knowledge of CRM systems, service desk tools, and project management software.

Willingness to Travel:

Ability to travel within the US as needed to support team management and project oversight.

Location Requirements:

Ability to commute to our Houston office or plan relocation before starting work (Preferred).

Salary Range : $110,000 - $130,000

Benefits:

• 401(k) & 401(k) matching
• Health, Dental, and Vision insurance
• Paid time off
• Parental leave

Schedule:

• Full-Time (40-hour work week, flexible scheduling)
• Monday to Friday (with occasional weekend or evening work based on project needs)

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