Job Description

Personalization / Custom Operations Analyst

About Us

vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.

vineyard vines was founded on a state of mind that Every day should feel this good.

You don’t need to be on a beach, by the ocean or on vacation to have Every day should feel this good moments. It’s a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don’t just live an #EDSFTG life away from our desks—we bring it to work with us, too.

In our stores, at our Harbor Drive headquarters or working remotely, our company culture is fun, encouraging and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. And while we have many company goals, our number one priority is making vineyard vines a great place to work for all employees.

Our team is our family, and we’d never have grown to where we are today without them.

We’re committed to building an inclusive team across all channels, departments and stores within our community. We hope you’ll join us and see what the smiling pink whale is all about

Overview

Reporting into the Wholesale Operations manager, we are looking for a Personalization/ Custom Ops Analyst. Your objective will be to expand revenue by driving programs and pursue new business opportunities. We aim to achieve this through comprehensive order book management, root cause identification, strategic solution guidance, cross-functional collaboration and enthusiastic customer service. Through these areas of operational excellence, we also strive to maximize our monthly sales output, mitigate operational fallout and provide an unrivaled customer experience.

Key Responsibilities

• Manage the Personalization Order Book with a focus on maximizing our monthly sales output
• Identify and investigate root cause of issues and help to guide scalable, strategic solution implementation in order to mitigate recurrence
• Support the Sales team in day-to-day task execution including Sales Order Entry, Repspark order processing, Return Authorization Entry, and Customer Service related inquiries
• Repspark administrative management to include site updates
• Manage Blue Cherry data requirements as they relate to Repspark/Epicstitch
• Epicstitch requirements relative to MRP overview
• Run MRP to move inventory at an order level to appropriate decorators
• Support inventory planning across decorators to ensure optimal stock levels across locations
• Assist in setting up BC Costing
• Assist in report building based on system comprehension
• Bring a positive, proactive, and enthusiastic mindset to the team
• Capacity Management
• Budget Forecasting
• Inventory planning across decorators

What You Bring

• Knowledge in retail industry; experience in wholesale is preferred
• Working proficiency in systems like Blue Cherry, Cognos, Centric, and Repspark Epicistitch or similar reporting systems, is preferred but not necessary
• Working proficiency in MS office: Excel is mandatory, Google sheets
• Thrives in a fast paced environment
• Excellent customer service and follow through
• Ability to plan, manage time, and make decisions in a fast-paced environment
• Strong verbal and written skills
• Team focused, confident and professional
• Accuracy and attention to detail
• Passion for the vineyard vines brand

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