Job Description

About Lift HCM

Lift HCM is passionate about our people and our clients. We empower our team to make independent decisions and encourage creative thinking. Communication is an everyday aspect of how we operate to ensure everyone is effective. We protect the well-being of our clients and ourselves, striving for quality, integrity, and risk mitigation. As subject matter experts, we continuously research and invest in technology and efficiencies, offering premium HCM and related products.

Based just west of Chicago, Lift HCM continues the Payville USA tradition of offering scalable, innovative solutions supported by a knowledgeable team of service professionals. With over 30 years of industry expertise, we provide revolutionary SaaS technology and expert Human Capital Management services to manage the entire employee lifecycle.

At Lift HCM, we reward employees for quality work, believe in employee engagement, and value every team member. Employee recognition is part of our DNA.

PLEASE NOTE: YOU MUST BE ABLE TO WORK ON SITE IN LISLE, ILLINOIS. IF YOU CANNOT, PLEASE DO NOT APPLY TO THIS POSITION.

Role and Responsibilities

As a Payroll Specialist, you will be responsible for the end-to-end experience of our clients across our various HCM solutions. You will manage an ongoing book of clients, ensuring their experiences are seamless through both proactive and reactive solutions. By partnering with internal teams, you will ensure client satisfaction, loyalty, and retention.

Job Responsibilities

• Input and successfully transmit client payrolls accurately and timely, assisting peers as needed
• Research and troubleshoot client issues, providing efficient and timely solutions
• Effectively allocate time resources and make necessary adjustments to remain compliant with minimal direction
• Communicate ideas, identify areas for process improvement, and document tasks for internal/external knowledge
• Build and retain client relationships, consistently exceeding expectations
• Maintain client data accurately and proactively notify management of potential risks
• Adapt to frequent change and advocate for change within the organization
• Analyze data, identify trends, and ensure timely reporting
• Embrace teamwork and regularly provide actionable feedback across internal teams
• Handle stressful situations calmly and objectively

Qualifications

• Detail-oriented, well-organized, and capable of high-accuracy performance
• Basic knowledge of payroll, payroll taxes, and payroll tax returns
• Exceptional service orientation towards clients, both internal and external
• Excellent communication skills, both oral and written
• Desire to get things done right the first time and collaboratively solve issues
• Track record of integrity, dependability, and professionalism

Education Requirements

• Bachelor’s Degree in a field related to accounting; or equivalent work experience with a third-party payroll provider and/or training; or equivalent combination of education and experience

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid training

Begin pay range is $20-$25/hr

Additional Notes

• This is a hybrid remote position, requiring 100% onsite presence during training
• Commitment to completing work by given deadlines, which may include off-hours work during peak times such as quarter-end, year-end, open enrollment periods, and peak onboarding months

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