Job Description

Company Description

The Broker is a locally owned mortgage company serving the Hampton Roads community with personalized lending solutions. We pride ourselves on offering competitive loan options, top-tier customer service, and a team-oriented culture that supports both our clients and employees.

Position Overview

We are seeking a Loan Officer Assistant to support our loan officers in managing the mortgage process from application to closing. This role is ideal for someone detail-oriented, organized, and passionate about helping clients achieve homeownership. You will play a crucial role in ensuring a smooth and efficient loan process by assisting with documentation, communication, and administrative tasks.

Key Responsibilities

• Assist loan officers in gathering and reviewing client documentation.
• Communicate with borrowers, real estate agents, and lenders to ensure timely loan processing.
• Prepare and submit loan applications, disclosures, and other required paperwork.
• Maintain accurate and up-to-date loan files in compliance with company and regulatory standards.
• Order credit reports, appraisals, and title work as needed.
• Track loan progress and follow up on outstanding conditions.
• Provide exceptional customer service by responding to client inquiries and updating them on their loan status.

Qualifications

• Loan Officers and Mortgage Industry knowledge
• Experience in Customer Service and Underwriting
• Strong Communication skills
• Excellent attention to detail
• Ability to work in a fast-paced environment
• Knowledge of industry regulations and compliance
• Bachelor's degree in Finance, Business Administration, or related field is a plus

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