Job Description

GENERAL RESPONSIBILITIES

The Licensing Coordinator (known as the  Contracting, Licensing, and Registration Coordinator (CLR) in house ) will be responsible for all Network Office and District Offices contracting, licensing and registration of financial representatives (FRs), associate financial representatives (AFRs) and field staff for Northwestern Mutual, Northwestern Mutual Investment Services (NMIS) and Northwestern Long-Term Care (NLTC). The CLR Coordinator will direct and administer contracting, licensing and registration requirements and processes. It is essential for the CLR Coordinator to maintain strict confidentiality and hold all information confidence. Additionally, the CLR Coordinator will communicate sensitive matters to the Managing Partner and/or the individual affected. Furthermore, the CLR Coordinator will act as support for the sales execution team (SET), Office Administration, Sign-on Coordination and Technology. 

Specific Duties included but are not limited to:

• Use Northwestern Mutual Home Office systems to administer, input, track and follow-up on requirements and appropriate paperwork for contracting, licensing or registration of personnel. This includes new personnel, changes to existing personnel or termination of personnel.
• Provides information on the technical requirements of the contracting, licensing, and registration process to appropriate personnel, including candidate portal registration and fingerprinting.
• Act as liaison between the Network Office, District Offices, and Home Office throughout the entire contracting, licensing, and registration processes.
• Act as liaison between the Network Office and background investigation company for requesting and follow up of inspection reports. Flag findings to the Managing Partner and Compliance to determine appropriate next steps.
• Act as liaison between state insurance departments, Home Office, and the candidates in onboarding to gather necessary documentation to fulfill FINRA Disclosure notice requirements.
• Schedule and track licensing, registration education, and exam requirements for FRs and AFRs. Provide successful course completion information to the Home Office or outside vendors.
• Provide Investment and Designation exam passing metrics to local office for publication.
• Monitor and provide data for onboarding metrics, success metrics and candidate metrics to local leadership teams for analysis. 
• Guide FR staff on license and registration process; assist in opening exam windows and purchasing investment study materials.
• Guide FRs and their teams to process non-resident insurance licenses and registrations.
• Guide FRs through the Variable licensing process, apply for the variable license with the state, and connect them with CFPS for investment onboarding.
• Guide FR, AFR, and Staff members during address changes, licensing changes, Network Office moves, Office location moves. 
• Track licensing costs and reimbursements for financial representative   candidates; request reimbursement from the Home Office CLR Reimbursement Team. Review and confirm costs with local Recruiting & Finance team once reimbursement have been received.
• Communicate reminders regarding continuing education and license renewals monthly.
• Meet weekly with leadership/recruiting team liaisons regarding candidate onboarding.
• Maintain documentations of onboarding and off-boarding staff members, AFRs, and FRs. Coordinate communication of changes with Home Office NTP Program, local Tech Support, and office administration.
• Monitor creation of access IDs for all onboarding team members. Provide access for staff and AFRs to work on behalf of various Financial Representatives.
• Provide access to various NM internal programs and platforms.
• Create, edit, and maintain all in-office email distribution lists.
• Provide back up support for office Daily Reports. 
• Provide back up support for office administrative tasks.
• Provide back up support for basic Tech support. 
• Provide PX and Illustration training through the NM Connect system. Act as back up support to SET with the creation of PXs and Illustrations.
• Generate and verify the Quarterly NRF report. Communicate with FR and Office teams to ensure accuracy and edit terminations to reflect provided information. 
• Initiate, monitor, and maintain all necessary communication to ensure FR, AFR, and Staff members complete required trainings in a timely manner. Assign NM trainings through the NM Learn when necessary. Purchase and provide account log in information for external trainings when necessary.

QUALIFICATIONS

• Four-year degree preferred
• Knowledge of licensing and registration laws in the insurance and investment industry beneficial.
• Strong communication skills, written and verbal, with ability to develop and maintain rapport with professionals at all levels.
• Proven ability to independently set schedules and handle multiple priority assignments within strict deadlines.
• Strong organizational skills and attention to detail.
• Strong analytical and judgement skills with ability to interpret and work within guidelines while adhering to regulatory requirements.
• Ability to maintain a high degree of confidentiality is essential.
• Ability to use high degree of diplomacy in handling difficult situations.
• Knowledge of technology, specifically Windows programs.
• Proficient knowledge in Microsoft Office (Outlook, Word, Excel, PowerPoint) with ability to learn various software programs quickly.

COMPENSATION & BENEFITS

• Competitive Compensation: Base pay of $24.04 - $28.85 per hour, with comprehensive benefits package that includes PTO, 401(k) with employer match, subsidized health insurance premiums, and life and disability insurance coverage.
• Career Development: Opportunities for continuous learning and growth with access to professional development resources and clear career pathways.
• Supportive Team Environment: Join a collaborative and motivated team committed to your success and career satisfaction.
• Networking Opportunities: Build connections within the financial services industry and local community through various events and initiatives.
• Impactful Work: Play a pivotal role in shaping the careers of students and future financial professionals.
• Recognition & Rewards: Celebrate achievements and milestones with a range of recognition programs and incentives.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment such as computers and printers; reach with hands and arms; and lift to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. Regular, predictable attendance is required.

MENTAL DEMANDS

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine administrative problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform detailed work on multiple, concurrent tasks; work under deadlines with frequent interruptions; and interact with colleagues, clients, and others encountered in the course of work, some of whom may be dissatisfied individuals.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is moderate (i.e., business office with computers, phone, and printers, light traffic). 

EQUAL OPPORTUNITY EMPLOYER

Northwestern Mutual believes that every individual makes a significant contribution to our success and recognizes the diversity and worth of all individuals and groups. It is the policy of Northwestern Mutual that there will be no discrimination or harassment of individuals or groups based on race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, marital status, age, veteran status, genetic information or disability in any activities, or employment.

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