Help Desk Technician Job at Bridge Technical Talent, North Kingstown, RI

NWZmWGk1dlc5N1Z5N0QrZEtqbENLSW16TEE9PQ==
  • Bridge Technical Talent
  • North Kingstown, RI

Job Description

IT Support Specialist

Type: Contract to Hire

SUMMARY

We are currently seeking an IT Support Specialist to join our fast-paced, high-demand support team. As remote work has become the norm, our internal and external user base has grown significantly—leading to a high volume of support tickets and calls. You’ll be joining a tight-knit, 4-person team handling a wide range of IT tasks.

WHAT YOU’LL DO

  • Act as the frontline for support calls, tickets, and emails from both internal and external users
  • Triage, assign, and manage tickets in a high-volume queue environment
  • Provide phone-based troubleshooting for home users facing connectivity and hardware issues
  • Perform hardware setups for new hires, including laptops, printers, and connectivity devices
  • Roll out collector workstations and ensure proper setup
  • Document support interactions clearly and effectively
  • Help transition the team into Jira for ticket tracking and knowledge documentation

WHO YOU ARE

  • Comfortable managing multiple calls and tickets at once
  • Patient and professional on the phone, especially with users facing basic tech issues
  • Organized and proactive when it comes to queue management and assigning tasks
  • Interested in technology and eager to learn new systems and processes
  • Healthcare experience or familiarity with healthcare IT environments is a plus
  • No previous experience with Jira is required—we’ll help you get up to speed
  • You have onsite tech support or hardware rollout experience
  • An understanding of basic networking/internet troubleshooting for home environments

Job Tags

Contract work, Remote job,

Similar Jobs

Vibra Healthcare

Chief Executive Officer Job at Vibra Healthcare

 ...Chief Executive Officer CEO Vibra Healthcare Vibra Specialty Hospital of Portland 10300 NE Hancock Street; Portland, Oregon Job Description Overview COME BUILD YOUR CAREER WITH VIBRA HEALTHCARE! We are seeking a Chief Executive Officer to join our... 

AdientOne Consulting

Box Truck Driver- Baltimore MD 21209 Job at AdientOne Consulting

 ..., and operating a cargo van or small box truck for delivery routes. Key Responsibilities...  ...school diploma or equivalent. Valid driver's license required (box truck driving...  ...with a strict limit of 90 days in a temporary role. Must be dependable, punctual,... 

PeopleReady

On-Demand Truck Driver Job at PeopleReady

Are you a skilled truck driver looking for flexibility and competitive pay in the LA market? Are you a recently retired commercial driver looking to supplement your retirement income? Do you have a full-time driving job but want to pick up additional routes? Are you looking... 

Solomon Page

Public Relations Assistant Job at Solomon Page

 ...We are looking for a freelance Public Relations Assistant for a top eyewear company in New York, NY! The Public Relations Specialist will be responsible for coordinating the day-to-day Public Relations activities for the eyewear fashion company. Based in NYC, this role... 

Donna Mondi Interior Design

Business Manager - part-time Job at Donna Mondi Interior Design

 ...capture the essence of luxury while remaining functional and livable. At Donna Mondi Interior Design, we firmly believe that each home should reflect the personality and lifestyle of its inhabitants. We adopt a collaborative approach, working closely with clients,...