Help Desk Specialist Job at Advance Services, Inc., Omaha, NE

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  • Advance Services, Inc.
  • Omaha, NE

Job Description

Hiring a Help Desk Specialist to provide technical support for end users experiencing issues with software, hardware, networking and other computer related technologies.

Responsibilities include:

  • Responding to support requests in a timely manner
  • Diagnosing and solving software or hardware issues
  • Logging employee queries
  • Analyzing call logs to spot common trends or underlying problems
  • Conducting checks on computer equipment
  • Continuing to work with the end users to see if the issues are more serious

Qualifications:

  • Proven work experience as a Help Desk Specialist or a similar IT support role
  • Strong knowledge of computer software, hardware and networks
  • Experience troubleshooting and diagnosing technical issues in simple terms
  • Excellent problem-solving and multitasking skills
  • Certification's like ITIL; CompTIA A+ will be helpful
  • Associate or bachelor's degree in computer Science, Information Technology or relevant field

This is a full-time position, day hours, Monday through Friday. Full benefits!

#EOE

Job Tags

Full time, Work experience placement, Monday to Friday,

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