Nature of Work
The Office of Management Information Services is seeking a knowledgeable and detail-oriented Help Desk Analyst to serve as a statewide contact for program content and functional use of the People's Access To Help Integrated Eligibility (PATH IE) system. This position acts as a liaison between end users and technical teams, ensuring clear communication and effective resolution of system-related concerns.
Key Responsibilities:
Ideal Candidate:
This position is 100% onsite.
Minimum Qualifications
Training: Graduation from a standard high school or the equivalent.
Experience: Three years of full-time or equivalent part-time paid experience working with personal computers. Must have a working knowledge of at least two of the supported software products.
Substitution: Twelve semester hours in computer science and one year of full-time or equivalent part-time paid experience working with personal computers and working knowledge of at least two of the supported software products may substitute for the required experience.
**The West Virginia Departments of Health, Health Facilities, and Human Services are unable to provide sponsorship for work visas.
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