Help Desk Analyst Job at WV Departments of Health, Health Facilities, and Human Servi..., Charleston, WV

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  • WV Departments of Health, Health Facilities, and Human Servi...
  • Charleston, WV

Job Description

Nature of Work

The Office of Management Information Services is seeking a knowledgeable and detail-oriented Help Desk Analyst to serve as a statewide contact for program content and functional use of the People's Access To Help Integrated Eligibility (PATH IE) system. This position acts as a liaison between end users and technical teams, ensuring clear communication and effective resolution of system-related concerns.

Key Responsibilities:

  • Serve as a statewide resource for guidance on the PATH IE system, including:
  • PATH Family Assistance (FA)
  • PATH Child Support (CS)
  • PATH Child Welfare (CW)
  • Act as a liaison between end users and technical teams, including programmers and database administrators.
  • Assist users with the functional use and program content of the PATH IE system.
  • Test new applications and updated versions of existing software to ensure functionality and compatibility.
  • Provide feedback on system improvements, assist in troubleshooting issues, and support optimal system performance.
  • Deliver user training and ongoing support to ensure effective utilization of the PATH IE system.
  • Collaborate with stakeholders to assess system needs and contribute to enhancements.

Ideal Candidate:

  • Working knowledge of PATH FA, PATH CS, and PATH CW systems.
  • Experience in user support, system troubleshooting, or software testing.
  • Strong communication skills for engaging with both end users and technical staff.
  • Ability to analyze system functionality and identify opportunities for improvement.

This position is 100% onsite.

Minimum Qualifications

Training: Graduation from a standard high school or the equivalent.

Experience: Three years of full-time or equivalent part-time paid experience working with personal computers. Must have a working knowledge of at least two of the supported software products.

Substitution: Twelve semester hours in computer science and one year of full-time or equivalent part-time paid experience working with personal computers and working knowledge of at least two of the supported software products may substitute for the required experience.

**The West Virginia Departments of Health, Health Facilities, and Human Services are unable to provide sponsorship for work visas.

Job Tags

Full time, Part time,

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