Job Description

Job Title: Hardware Support Technician

Location: Boothwyn, PA or Bellingham, WA (On-site)

Team: Hardware Support

Billing Rate: $40,000/Year Salary

Job Summary:

We are seeking a hands-on Hardware Support Technician to join our Hardware team. The ideal candidate will have strong troubleshooting experience with physical hardware, including printers, scanners, and all-in-one terminals, and a working knowledge of basic software concepts. This position requires a proactive, detail-oriented individual who can balance technical skill with excellent communication and problem-solving abilities.

Key Responsibilities:

• Diagnose and repair issues with physical hardware such as printers, scanners, kiosks, and other retail or enterprise equipment.
• Perform installation, configuration, and routine maintenance of hardware devices.
• Troubleshooted hardware problems both remotely and in person.
• Collaborate with software support and development teams to identify root causes involving hardware and software systems.
• Please document repairs, maintenance actions, and service tickets accurately and promptly.
• I'd like for you to maintain an inventory of spare parts and tools and coordinate RMA processes with vendors when necessary.
• I'd like you to please assist in hardware rollouts and upgrades, including testing and deployment support.
• Follow safety procedures and handle equipment responsibly.

Qualifications:

• Required:
• 2+ years of hands-on experience troubleshooting and repairing physical hardware.
• Familiar with diagnosing common issues in printers, scanners, and other terminal hardware.
• Understanding of basic software concepts (e.g., drivers, operating systems, hardware-software interaction).
• Strong problem-solving and communication skills.
• Ability to work independently and prioritize in a fast-paced environment.
• Willingness to be on-site at either Boothwyn or Bellingham.

Equal Opportunity Employer/Veterans/Disabled

Our associates' benefits include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings allow employees to choose the type of coverage that meets their needs. In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

Please visit to read our Candidate Privacy Information Statement, which explains how we will use your information.

The Company will consider qualified applicants with arrest and conviction records by federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

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