Job Description

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

Guaranteed Extra Board (GEB) Reservation & Information Clerk must work closely with the traveling public as a member of the Amtrak team. Duties include working in passenger lounges, information areas, answering phones, making public address announcements. Will direct the flow of passenger traffic and assist in the boarding areas for gate control.

ESSENTIAL FUNCTIONS:

• Walk platforms and trains to assist elderly, disabled, and groups
• Provide customer service
• Provide travel information and assist with boarding process
• Use radio equipment as outlined by Amtrak
• Understand the train operating system
• Required to assist misconnect passenger’s w/alternate arrangements: bus, airline, rental car, or hotel accommodations
• Required to complete service recovery documentation
• Comply w/Amtrak’s Standards of Excellence, safety rules, uniform policies, and all other policies and procedure
• Willing to work beyond assigned tour of duty due to the requirements of service
• GEB - Guaranteed Extra Board is a guaranteed on-call position. They will be expected to cover planned and unplanned time off in the absence of other team members.

MINIMUM QUALIFICATIONS:

• Must have High School Diploma or GED Equivalent
• Must be proficient in Rail Res by end of qualifying period

COMMUNICATIONS AND INTERPERSONAL SKILLS: 

• Must have excellent written and oral communication skills

COMPENSATION AND BENEFITS :

The hourly range is $27.62 - $34.99(with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings  .

Requisition ID: 165063
Posting Location(s): Illinois
Relocation Offered: No 
Travel Requirements: Up to 25% 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

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