Job Description

Job Title: Regional Service Manager – Industrial Printing Equipment/Packaging Industry

Location: Brookfield, CT

Job Type: Full-Time

Overview

Seeking a highly motivated and experienced Field Service Manager to lead a growing service team within the industrial printing equipment and packaging industry . The Field Service Manager will be responsible for overseeing a team of field service technicians, ensuring customer satisfaction, and managing the installation, commissioning, maintenance, and repair of complex industrial printing and packaging machinery. This role requires a strong technical background, excellent leadership skills, and a customer-focused mindset.

Responsibilities

• Manage, mentor, and develop a team of field service technicians.
• Oversee the installation, maintenance, and repair of industrial printing and packaging equipment at customer sites.
• Assign service tasks and monitor performance to ensure high levels of efficiency and quality.
• Conduct regular performance reviews and provide training to improve technical skills and customer service.
• Develop and implement service processes to improve operational efficiency and customer satisfaction.
• Monitor service contracts and ensure compliance with agreed terms and conditions.
• Act as the primary point of contact for key customer accounts regarding service-related matters.
• Respond to customer inquiries and complaints promptly and professionally.
• Provide technical guidance and support to the field service team.
• Track and report on key service metrics (e.g., response times, resolution rates, customer satisfaction).
• Analyze service data to identify trends and areas for improvement.
• Prepare and present service performance reports to senior management.

Qualifications

• Bachelor's degree in Engineering , Manufacturing , Business , or a related field (or equivalent experience).
• Minimum of 5 years of experience in a field service management role within the industrial printing equipment or packaging industry .
• Strong technical knowledge of printing and packaging machinery (installation, maintenance, and repair).
• Proven leadership experience with a track record of managing and developing high-performing teams.
• Strong communication and interpersonal skills.
• Proficient in using service management software and Microsoft Office Suite.
• Willingness to travel as needed to support customer sites and team activities.

Job Tags

Similar Jobs