The EUC Desktop Support must be effective at working with business partners who are/have experienced less than ideal circumstances during the course of their day interacting with technology. The candidate must be able to flourish in a high-stress environment and endeavor to make said environment fun, disciplined, and rewarding. Be the face of the IT department and work with those inside and outside the department in a clear, convincing, and organized manner. Handle each situation in a manner that is appropriate to the business partner while recognizing and catering to their varied expectations independent of the situation. Take clear and concise notes of issues and present them in a manner that varied teams will be able to understand. Demonstrate considerable knowledge of computer systems and techniques. Individuals will also perform technical work providing support for the operation of computer systems, operating systems, hardware configurations, and network connections. Incumbents in this position are expected to perform assignments with a high degree of independent action and may provide some instruction or assistance to entry-level technicians. Responsibilities of the position include working under direct supervision.
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