Customer Service Representative Job at Insight Global, Durham, NC

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  • Insight Global
  • Durham, NC

Job Description

Position : Customer Service Representative

Openings : 1

Location : Durham, NC (5 days on-site)

Schedule : 7am-3pm and 10am-7pm (closing shift 2-3 night shifts a week) and every other Saturday (9am-6pm) with a day off per week when working Saturday

Duration: 3-month contract with protentional extension/ convert to full-time (if the right person)

PR: $15/hr (some flexibility)

Interview Process: 2 rounds (first round in-person with the manager, second round in-person panel)

Location : Kentington Drive Durham, NC 27713

Summary:

Insight Global is looking for a customer service role at one of our automotive clients in Durham, NC. This position involves being the first point of contact for customers at one of their luxury dealerships. The ideal candidate will have a warm personality, be polished, and have a high school diploma, college preferred. Responsibilities include greeting customers, tracking traffic, managing data in CRM systems, and presenting in a premium manner. The position offers a full-time schedule with competitive salary and opportunities for growth.

Must-Haves:

  • Warm, welcoming personality
  • Polished appearance
  • High school diploma (college preferred)

Preferred Qualifications:

  • Experience in customer service or related field
  • Strong communication skills
  • Polished and welcoming presence

Responsibilities:

  • Greet customers at the dealership
  • Track and log traffic in the CRM, including key sales metrics
  • Manage data in CRM and other systems
  • Present in a premium manner, maintaining a pleasant and friendly demeanor

Job Tags

Full time, Contract work, Shift work, Saturday,

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