Under moderate management, supervises a team of claims adjusters. Actively drives adjuster hiring and leads adjuster training. Actively manages assigned adjuster workloads and performance. Participates in compliance and best practice reporting. Demonstrates a thorough understanding of corporate policies and procedures.
Essential Duties & Responsibilities
• Uses various metric driven tools such as FOCUS, the Claim Operation Tool Kit to evaluate performance and identify problem areas in advance of them becoming service issues.
• Reviews findings with manager to jointly develop a plan for corrective action..
• Defines team goals and communicates those goals to assigned staff. Motivates people to perform at the highest level.
• Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled.
• Communicates with clients, carriers and brokers in a professional, positive and proactive manner.
• Works collaboratively across all internal departments.
Required Skills & Experience
- 7-10+ years’ experience in claims industry
- 2+ years of supervisor or lead experience
- Claims experience with Auto Property damage, Auto BI, & Auto Underinsured/Uninsured (1st & 3rd party)
- Claims Experience with General Liability Property Damage and General Liability Bodily Injury (School board legal claims/employers’ liability --- due process, employment wrongful act, discrimination, etc.)
-Sexual misconduct claims
- 2+ years claims leadership experience required
- Experience and understanding of how to review coverage – drafting RORs, declinations, and thorough coverage evaluations for a claim file
- 7+ years Litigation experience – end to end
- Extensive Bodily injury claims experience (Slip n falls, trips, drownings, fatalities, suicides)
Compensation
$49 per hour for the duration of the 6 month contract into the full time opportunity.
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