Call Center Supervisor Job at ExecuSource, Richardson, TX

Ni83WGpKVGMrTGQyN3pTVkpqZE5Mb2UrTEE9PQ==
  • ExecuSource
  • Richardson, TX

Job Description

ExecuSource is seeking a motivated Call Center Supervisor to work with a prestigious home and light commercial servicing company in Richardson, Texas.

Contract-to-hire: This role will convert after 3-5 months

Location: FULLY ONSITE in Richardson, TX

Pay: $50,000-$65,000 per year plus annual bonus opportunity

Benefits: Medical, Dental, Vision, Retirement, and more.

*NEED TO BE AVAILABLE WEEKENDS*

Qualifications:

  • 5+ years in customer service
  • 3+ years call center leading, supervising, managing

Key Responsibilities

  • Ensure Customer Support agents meet or exceed product and service quality standards, as well as key performance indicators (KPIs).
  • Oversee all customer interactions, including service requests, appointment scheduling, cancellations, complaints, and billing inquiries, with professionalism and a focus on one-call resolution.
  • Drive performance in inbound/outbound call handling KPIs, such as customer retention, renewal conversions, booking rate, service levels, and abandonment rates, to meet and exceed company objectives.
  • Optimize workforce scheduling to maximize agent efficiency and productivity.
  • Support human resource functions by participating in hiring, training, performance management, coaching, and policy enforcement, as well as planning and reviewing compensation strategies, including bonus and incentive plans.
  • Conduct annual performance reviews for agents and Team Leads, setting development goals and career growth plans.
  • Address customer service issues proactively and implement corrective actions as needed, in coordination with local center management.
  • Collaborate with operations management to assess service center capacity and respond to local center needs.
  • Maintain up-to-date knowledge of company products, services, and promotions.
  • Work closely with Dispatch Teams to enhance scheduling accuracy and response times.
  • Partner with operational leadership to ensure effective resolution of customer disputes.
  • Analyze and report daily, weekly, and monthly call center performance metrics to drive improvements in team and business performance.
  • Be available 24/7 for emergency situations as needed.
  • Travel may be required.

Job Tags

Contract work, Local area, Work from home, Weekend work,

Similar Jobs

Medpace

Entry-Level Patient Recruitment Coordinator Job at Medpace

 ...contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific... 

Primoris Services Corporation

Director EPC Contracts Job at Primoris Services Corporation

The Director will plan, organize, coordinate, evaluate, review and process EPC contracts, formal bids, requests for qualifications...  ...Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries... 

Windstar Cruises

Outlet Restaurant Manager Job at Windstar Cruises

 ...have a minimum of 3 years leadership experience in the hospitality industry, Previous Cruise ship experience and extensive knowledge of USPH and Sanitation protocols. The position will be working 4 months on 2 months off. Apply for this exciting opportunity today!

State of Indiana

Policy and Procedure Analyst Job at State of Indiana

 ...and education, needed to operate and maintain high quality programs. Role Overview : This position serves as a Policy and Procedure Analyst with the OECOSL. The incumbent is responsible for ensuring programs and policies are compliant with current federal and... 

Baylor College of Medicine

Medicine - Palliative Medicine (Assistant/Associate Professor) Job at Baylor College of Medicine

 ...candidate will demonstrate excellence in clinical care and at least one additional area of focus- research, quality improvement, social justice, ethics, education or other. Responsibilities Provide expert clinical care to inpatients with serious illness,...