Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Senior Process Associate, Call Center Agent!
Qualifications we seek in you!
Minimum Qualifications:
Phone/Messaging/Email Agent
● Experience with different channels of support, including voice, email and messaging (at least 1 year of experience in one of the above)
● Strong interpersonal, analytical, and communication skills; must be fluent in the English language (strong oral and written English language skills)
● Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
● Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
● Detail-oriented with strong customer focus
● Passing grade for English proficiency test
Preferred Qualifications/ Skills
● Any Graduate degree (BA, B.Com, B.Sc, etc)
● Experience working in a FinTech/Crypto environment/company
● Strong problem-solving and decision-making abilities
● Ability to multitask, prioritize, and manage time effectively
● Familiarity with customer relationship management (CRM) systems and practices
● Interest in the crypto economy.
"The approximate hourly base compensation range for this position is $20/hr. to $22.25/hr. The actual offer, reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity."
“ Los Angeles, California based candidates are not eligible for this role. Dallas Metro area candidates are eligible for this role only.”
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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