Job Description

Join our team as a day shift, full-time, Crisis Services Supervisor in Montclair, NJ.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Hackensack Meridian Mountainside Medical Center is an 820,000-square-foot facility that offers the latest medical programs, cutting-edge technology, and patient-focused care that includes 365 beds, 1,200+ employees and a 27-bed Emergency Room/Fast Track Unit.

Responsibilities:

The Crisis Supervisor is responsible for overseeing the overall coordination of care for Behavioral Health patients from the Emergency Department to their final disposition at the appropriate level of care. The Crisis Supervisor will oversee the delivery of optimal, safe, quality care and regulatory compliance while providing leadership to staff as an effective resource, role model, mentor, and change agent.

• Creates and manages shift schedules to support patient flow for timely evaluations.
• Ensures that service is staffed at all times.
• Assists manager(s) with the collection of throughput data, analysis, and performance improvement plans aimed at increasing throughput.
• Assures daily reassessments occur for behavioral health observation patients in the Emergency Department.
• Completes patient assessment and provides crisis intervention services.
• Consults with on-site or on-call psychiatrist.
• Completes all documentation for patients.
• Ensures documentation is in compliance with regulatory standards through regular chart audits.
• Understands insurance verification process and assures proper insurance authorization.
• Reports any challenges or resource needs to the service administrator.
• Completes staff supervision and performance evaluations as delegated by manager.
• Conducts monthly departmental staff meetings and communicate challenges and ideas for improvement with manager(s).

Job Requirements:

• Master’s degree in psychology/ human service OR Bachelor’s degree in the Science of Nursing.
• 1+ years experience working in crisis setting

Preferred Job Requirements:

• Licensed or Certified Social Worker (LCSW), RN, or Mental Health Screener
• Knowledge/experience related to triage, assessment, planning, and coordination of care processes for voluntary and involuntary behavioral health patients in NJ

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