Job Description

Location: San Francisco OR East Bay, CA

Duration: 6 month contract

Pay: $33.33/hr

Responsibilities:

• This person will be responsible for helping merchants and customers have a better experience on a new in store program.
• Specifically, this person will be responsible for managing 50 restaurants who do not have an account manager at the company, but are critical to the success of the program.
• This means checking in with the restaurants on a monthly basis to review performance data, gather feedback, introduce them to other products, and help them solve problems both specific to the new in store program and also more broadly within the application.
• You will take these insights and share them with your manager and the broader team to help them figure out how to make restaurants successful on our program and how to scale this as we onboard more and more merchants - for example, building better reporting and collateral.
• Additionally, this person will also be available to visit merchants on the ground to address any pain points from their feedback, observe interactions with consumers, and help them adopt new products we launch.

Activities will include:

• Remote (3-4 days) Schedule and lead merchant meeting check-ins with our top unmanaged merchants (~50 restaurants in our program).
• This requires familiarity with GSuite as it’ll require presentation creation and some data analyses.
• Be the merchant’s point of contact if they have any issues or questions
• This includes reaching out to the right team or tool to help solve their issue, and building a playbook for this to help us scale.
• Respond to inbound support tickets and help us scale this ability in the program
• In person (1-2 days) Scheduling Merchant visits to troubleshoot pain points or set up new technology (i.e. NFC tiles)
• Observe restaurant operations and train staff if needed Secret shopping for compliance and/or observing restaurant operations and customer interactions with the tile.
• Will require someone who is friendly, detail oriented, fast learner, analytical, comfortable with Google Suite including Excel / Google sheets.

Job Tags

Similar Jobs